Frequently Asked Questions
Find the answers to some of our most frequently asked questions about our dog boarding, dog daycare, and grooming services. If you have a question that isn't on this list, please get in touch and ask us directly!
Why should I take my dog to daycare?
There are many benefits of doggy daycare. But briefly, at Canine to Five your dog will:
- Enjoy safe and fun socialization, either with other dogs in group play, or with people in private play.
- Get exercise and extra energy out of their system
- Be cared for by a team of CPR and first-aid certified pack leaders who have extensive knowledge of dog behavior and body language
Even if you work from home and are there for your dog 24/7, your dog will experience the benefits of interacting with our pack and come home well rested and relaxed.
What dog boarding options are available?
We offer group play and private play options, with three service levels at both of our Ferndale and Detroit locations: Gold, Silver and Bronze. This variety allows you to choose a lodging experience for your dog that is as close to home as possible. See all of our dog boarding options on our dog boarding page.
What dog grooming services do you offer?
Dog grooming is offered at our Detroit location only. Basic grooming includes: bath, brush out, nail trim, anal gland expression (if necessary or requested), haircut, blow dry, ear cleaning (plucking upon request), and bows or a bandana. Additional services can be added, see our grooming page for full details.
What is the Senior Lounge?
The Canine to Five Senior Lounge provides one-on-one attention for your older pup. Your dog will enjoy specialized care based on their needs. We offer a relaxed atmosphere and anything they may need, from raised beds and blankets to alleviate arthritis to other senior playmates for the dogs who have a little energy to burn.
What is Private Play?
If group play isn't a great solution for your dog, or if your dog just requires a little extra help or attention, our Private Play Daycare is a great solution. Private Play allows for one-on-one playtime and plenty of cuddling and attention from one of our pack leaders. Dogs will also enjoy a comfy-sized enclosure all to themselves for naps and periodic rest. Private Play is available at both Detroit and Ferndale locations.
Getting Started with Canine to Five
What do I need to do before bringing my dog to daycare?
Before you bring your dog to Canine to Five for their first free day of daycare, you'll need to take care of a couple things, but don't worry, we make it easy for you!
- Step 1: Fill out our new client form to get started with our team. Feel free to upload your vet records if you have them, but if not -- don't worry! There will be time to do that later. We do require all of our dogs 9 months and older to be spayed or neutered and have current vaccinations prior to attending.
- Step 2: After speaking to a canine concierge, you'll be sent a registration form and a request for your vet records. Both will need to be fully completed before the next step.
- Step 3: Schedule an evaluation with our canine concierge - this is your first free day of daycare! Our pack leaders will observe your pup as they experience their first fun-filled day at Canine to Five
For our boarding customers, please review some of our boarding reservation tips and give yourself enough time to complete the prerequisites before your first visit.
What do I need to bring to daycare?
Just your happy dog with a simple leash and collar (no need for harnesses, or other extras)! Our pack leaders will greet you and bring your dog back to the group for their day of play. If your dog is under 6 months old, you may bring some food, but other than that they'll have everything they need!
Why do I need a reservation?
For the health and safety of all the dogs who visit Canine to Five, we strive to keep the safest staff-to-dog ratio. Requiring reservations for your dog is just one way we maintain this level of safety. Reservations must be made by 8pm the night prior to your visit. If you need to cancel, this also must be completed by 8pm the night prior to your visit. Same day reservations must be made by phone, we do not accept walk-ins.
How much is boarding, daycare, or grooming?
The cost per day can range anywhere from $25 - $44. This rate depends on your dog's age, whether they attend group play or private play, if you're eligible for an employer discount, and if you purchase daycare packages.
The cost per night can range anywhere from $50 - $75. This rate depends on which overnight package you select for your dog, whether they attend group play or private play, and if you're eligible for an employer discount.
Grooming rates depend on the sizes, coat condition, and breed of dog. For more information on any of our rates, you can email email@example.com to learn more.
Will someone be at Canine to Five with my dog overnight?
Yes. We take dog safety and surveillance very seriously and ensure that we have staff available overnight to monitor and protect the dogs in the unlikely event of an emergency.
How often do dogs go outside?
Dogs have access to indoor and outdoor facilities year round (weather permitting) throughout their stay at Canine to Five.
Can you accomodate dogs with special needs?
Yes! We love and care for all dogs at Canine to Five. We are happy to work with you to determine a custom care program that meets your dogs needs.
Do you offer any specials, discounts or coupons?
Our first day of daycare and boarding are free for new customers. We also offer a free premium shampoo for new grooming customers. Discounted multi-day packages are regularly available, and we often have contests and other special deals highlighted on our Detroit and Ferndale Facebook pages.
We also offer employee discounts to a variety of businesses across the Metro Detroit area. Ask your employer if they are part of our Preferred Employer Program, or email us and we'll let you know!
Do you offer discounts for multiple pets?
Yes! We offer 25% off for each additional dog for daycare and boarding. Please contact us for more details around multiple dog rates and services.
What times can I pick up/drop off my dog?
Open until 8:00pm Monday through Friday, 6:00pm on Saturday
There is a $5 charge for any pet left after 8:00 p.m. up to 5 minutes, $10 for 6-10 minutes, and $15 for 10-15 minutes late. Please call Canine to Five Ferndale or Detroit if you are running late for pick-up. After 15 minutes all dogs in the facility will be boarded overnight, and can be picked up the following morning beginning at 7:00 a.m. Monday through Friday and at 8:00 a.m. Saturday & Sunday. Additional fees for food and boarding will apply.
Where can I find your waiver?
How do you handle dogs of different sizes and temperaments?
Our dogs are actively monitored and we have several play rooms that allow us to separate our dogs based on a variety of factors, which include but are not limited to: size, play style, temperament, age, breed, etc. Our pack leaders constantly monitor and adjust to ensure that all dogs are comfortable and safe.
What happens if there is an emergency or injury?
Our pack leaders are canine CPR and first-aid certified. If there is an emergency, we have staff onsite overnight and emergency procedures outlined to ensure the dogs are evacuated quickly and safely.
Do you accept all dog breeds?
Yes! We don't evaluate dogs based on breed, but rather on temperament. All dogs must pass an evaluation prior to enjoying group play.
Can my dog get kennel cough or other illnesses at daycare?
Canine cough (also known as kennel cough) is not exclusive to daycare, boarding or dog kennel facilities. While we do require all dogs who access our facility to be fully vaccinated, including the Bordetella vaccines that reduces the risk of canine cough, there is a possibility your dog could get this, or another illness, at daycare. If a dog in our care is exhibiting symptoms, they are removed from the pack and we notify the owner about the symptom. Dogs must be symptom free before they can return to daycare.