Adjusting Your Winter Commute With Your Dog During COVID


It is officially cold outside and we’ve had some questions on what that means for pet parents waiting to pick up or drop off their pups.

While we wish we could allow everyone to wait inside like normal, we are living in 2020’s new normal and have to abide by our capacity limits. Similar to waiting outside at Trader Joe’s, this means either bundling up and waiting in a line outside or, if you’re not in a rush, waiting in your car until the line clears.

Some tips that can help the process go faster:

  • Keep it Simple. When gearing up your dog for daycare, using a buckle collar with a 6 foot leash will assist in easy drop offs and pick ups. Fumbling around with harnesses, head collars, and flexi-leads often takes extra time.
  • Time it Right. The busiest drop off times are between 7:45AM – 9AM, and pick ups are busiest between 5:00PM – 6:00PM.
  • Connect with us Virtually. Not the most personal solution, we know, but if you have a detailed question, or would like to make a purchase or future reservation, email us at or use your customer portal!

We sincerely appreciate your patience as we work to keep everyone safe and distanced through this difficult time!

Haven’t visited us yet? Here’s what you’ll need to start:

  • Your pup must be at least 12 weeks old
  • They must have their DHPP, Lepto, Bordetella, and Rabies vaccines (Rabies by 18 weeks old for puppies)
  • Puppies over 9 months old must be spayed/neutered to participate in our pack-style environment; Unaltered dogs may continue to join us for Private Play

If your dog is eligible to start, click here to fill out our new client inquiry form and our Canine Concierge will get in touch with you to go over next steps!

Subscribe to Our Newsletter

Share This