Using Canine to Five’s Customer Portal

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Canine to Five is happy to provide an online customer portal for our clients to upload files, make payments, book reservations, and more! Whether you’ve already logged in before, or this will be your first time, we have included 3 tutorials below to help you with the basics. 

Getting Started

  • In this video we learn that there are two different customer portals – One for our Detroit location, and one for our Ferndale location. If you’d like your dog to attend both locations, you’ll need to set up your account in both portals. Email us to get your pup started at our other location!

  • Your login email is the same address we have on file for you. If you’re unsure what that is, send us an email! If you’ve already visited us before, you have an existing account and do not need to create a new one. We can change the email we have on file for you at any time. If you’ve never visited or registered with us before, please visit our New Client page.

  • Once you’re logged in, you may need to electronically sign our waiver before getting started.

  • If this is the first time you’re logging in, you’ll need to review your profile and your pet’s profile(s) for accuracy, then complete the registration questions under each pet’s profile. Be sure to fill out all fields that are followed by a red asterisk(*).

  • Your dog’s vaccines must be up to date to attend daycare and boarding. You can see the expiration dates we have on file for your dog and upload vaccine records through the portal.

 

Requesting Reservations

  • In this video, you can learn how to request multiple reservations. Reservations created are not confirmed until our front desk approves them. You will receive an email confirmation once your reservations have been accepted.

  • You can add on bathing services, activities, or snacks to your dog’s reservations. Baths are listed as $999, but no worries – you won’t be charged that much! The price varies from dog to dog, and our desk team will adjust this for your at check in.

  • If you have special instructions or questions you’d like our desk to know, you can add these in the Notes section.

  • Curious how much your reservation will cost? Select the Estimate tab to generate an estimate! Please note – these estimates do not include employer or multi-dog discounts. Our staff will deduct these discounts at checkout.

 

Paying Online 

  • In this video we share how to pay for past, current, and future services.

  • You can purchase daycare packages or single days of daycare online with your credit or debit card. Discounts are not available online, and can instead be purchased via store credit.

  • Store Credit can be purchased online for any amount and used towards any services. Discount clients can use this option to add the amount owed after discounts are applied, then simply send our desk an email letting us know what they’d like to purchase with the credit.

  • Saving a credit or debit card to your account is the easiest way to keep transactions quick and hands-free. Our desk can use your card on file at checkout after applying any eligible discounts.

We hope these tutorials were helpful to you! If you have any questions, don’t hesitate to reach out to us via email.

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